Policies

Terms of sale

These terms apply when you buy goods from Luxe Bloom via https://luxebloom.vocojet.ai. By placing an order you agree to them.

• "Luxe Bloom" / We / Us: the seller who packs and dispatches your order.
• Website: https://luxebloom.vocojet.ai

1. Formation of contract

Orders are subject to availability and price confirmation. Delivery estimates are indicative only. By ordering you confirm you are legally able to buy the goods and use the payment method selected.

A binding contract is formed when we accept your order and begin fulfilling it. Only items listed in your order confirmation are included.

2. Pricing and availability

We aim to keep product details, prices, and descriptions accurate. If we discover a pricing error after you order, we will contact you and offer to proceed at the correct price or cancel for a full refund.

Shipping charges are shown at checkout before you pay and are included in the order total.

3. Payment

Secure online payments are processed by Luxe Bloom. Transactions may appear on your statement under "Luxe Bloom" or a similar descriptor.

4. Shipping

Orders are packed by Luxe Bloom and sent as parcels using the shipping method you selected at checkout (for example Royal Mail). Estimates are approximate and not guaranteed. Once dispatched, a tracking reference may be shared when available.

5. Returns (14 days)

You may return most unused items within 14 days of delivery. Contact us at support@luxebloom.vocojet.ai before sending anything back so we can confirm the return.

You are responsible for arranging and paying for return postage unless we agree otherwise in writing (for example where goods arrived damaged or incorrect). Goods should be unused, in original packaging where possible, and returned in a saleable condition. We recommend a tracked service, as we are not responsible for returns lost in transit.

Nothing in these terms affects your statutory rights for faulty or misdescribed goods.

6. Amendments and cancellations

Contact us as soon as possible if you need to change or cancel an order. Once an order has been packed or handed to the carrier, changes cannot be guaranteed.

7. Refunds

Approved refunds are issued to the original payment method after we receive and inspect the returned goods. For payment queries or unrecognised transactions, contact Luxe Bloom using the details below.

8. Privacy

We use your details to fulfil orders, provide support, and meet legal obligations. We do not sell your personal information. Contact us if you wish to update or remove account information where applicable.

9. Governing law

These terms are governed by the laws of England and Wales. Consumers retain any mandatory protections of their country of residence.